Terms of Service

Last updated 15 October 2026

These terms govern your use of One Spot. By creating an account or sitting an assessment delivered through the platform, you agree to them.

The service

One Spot lets an organisation author assessments, invite candidates, invigilate sessions and export results. Features available to you depend on the plan on your account.

Your account

• You are responsible for everything done under your account, and for keeping your credentials secret.
• You must give accurate registration details and keep them current.
• You must be authorised to act for the organisation you register on behalf of.

Acceptable use

You must not use the platform to break the law, to infringe someone else's rights, to attack or probe the service or its other users, or to process data you have no lawful basis to process. We may suspend an account that does.

Running assessments on other people

If you enable proctoring, you are responsible for telling candidates, before they start, that the session will be recorded and monitored, and for having a lawful basis to do so. You must handle the results and recordings in line with the law that applies to you. One Spot provides the tooling; it does not make that decision for you.

Candidates

If you are sitting an assessment, you agree to sit it yourself, not to impersonate anyone, and not to use unauthorised assistance. Attempts that trigger integrity rules set by the assessment owner may be flagged or ended.

Fees

Paid plans are billed in advance for the period shown at checkout. Fees are non-refundable except where the law requires otherwise. We will give notice before a price change takes effect on your account.

Availability

We work to keep the service available and will give notice of planned maintenance where we can. We do not promise uninterrupted service, and we are not liable for loss caused by factors outside our reasonable control.

Your data

You keep ownership of the content you put into the platform. You grant us the licence needed to host and process it in order to deliver the service. Our handling of personal data is described in the Privacy Policy.

Liability

To the extent the law allows, our total liability in connection with the service is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost opportunity arising from a hiring decision.

Ending the agreement

You can close your account at any time. We may suspend or end access for a material breach of these terms. On closure we will delete or return your data in line with the retention periods in the Privacy Policy.

Contact

Questions about these terms: support@onespothq.com.